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FAQ's
What is your refund policy?
I will honor a refund if returned within 30 days of purchase in Unused condition. I cannot accept returns of products already installed. I recommend doing a dry run when you receive the motor system to ensure it works correctly before attempting to install it! Return shipping paid by Purchaser, unless it was a mistake made by Vendor.
Keep in mind that motors and batteries get damaged when installing incorrectly and I cannot warranty against that.
What is your shipping/ Fulfillment Policy?
Orders are typically processed within 1-2 Business days of purchase. I am a One-man Band so occasionally things can get backed up, I appreciate your patience! With that being said, I try to get things shipped out ASAP, same day if ordered before UPS arrives to pick up the days orders (around 11am M-F).
Terms and conditions
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This website is owned and operated by John Lange, These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors Electric Vehicle products. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
Why are your prices so low? Is it a scam?
I have extremely low overhead and buy products in bulk which allows me to pass along the savings. Most vendors spend thousands of dollars on advertising and , I do the opposite :) I make educational videos on how to have the confidence to buy, build and maintain your own ebike and I actually make a little bit of money advertising myself from Youtube revenue, weird.
Privacy Policy
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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
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