hi, I bought a TOSEVEN kit from you guys a few years ago and it’s taken me forever to get it working. I finally was able to take the bike for a ride today and the torque sensor in the motor is not as responsive as I would like or think it should be. If I start out from a standstill and put pressure on the crank arms, the motor thrust will engage. But if I’m riding along and spinning, the crank set, I don’t get any motor thrust. I need to stop peddling in coast for a few feet and then step on the Crank arm again to get motor engagement thrust. Part of the problem might be that I’m on the tallest gear because I disconnected my rear derailleur.
Also, I tried to join the app and can’t find your channel or section. It’s asking me for an invite code or something. Anyway, I could use some help thanks, Don.



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Hey Don- If its still under warranty and you purchased from us, you can email us directly @ support@johnnyerdout.com. You can also call/text us @ 360-521-2137. Probably the faster/ better route to get you squared away!